1Vybe Fitness Membership Terms & Conditions
By completing payment, you are confirming that you have read, understood and agree to the terms and conditions and cancellation policies outlined in this contract.
Between: You (the Member) and 1Vybe Fitness.
Program: 1Vybe Fitness Membership.
Business details: 1Vybe Fitness, Unit 1A Sandown Rd, Watford, WD24 7UB, Brendanw@1vybefitness.com, 07707 183720
1.0 General
1.1 All contracts must be paid for in advance. Memberships will not be confirmed until payment has been received.
1.2 You understand there are inherent risks in participating in strenuous exercise. You agree to take reasonable care for your own safety, follow the instructions of 1Vybe Fitness staff, and stop and tell a coach if you feel unwell or in pain. 1Vybe Fitness will provide its services with reasonable care and skill. Nothing in this contract excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
1.3 You will adhere to all instructions given to you by all 1Vybe Fitness staff.
1.4 You understand your progress is dependent upon your effort, cooperation, consistency and adherence to the program, both inside and outside of the training sessions themselves.
1.5 You understand that opening times are subject to change and will vary from the regular schedule over holiday and Bank Holiday periods.
1.6 1Vybe Fitness takes the privacy and protection of its members' personal data seriously. We will collect, store and use your personal information only as needed to provide your membership, and we will handle it in line with applicable UK data protection law. We will not sell your information or share it with third parties, except where needed to process payments (for example, via Stripe) or where we are legally required to do so.
1.7 You confirm that the health and medical information you give to 1Vybe Fitness is accurate and complete to the best of your knowledge. You will tell 1Vybe Fitness before you start, or as soon as possible afterwards, if your health changes or you develop any injury, illness or condition (including pregnancy) that could affect your ability to exercise safely. You understand that 1Vybe Fitness may adapt or limit your training, or ask for medical advice or clearance from your doctor, before you take part in any session. You understand that you take part in sessions at your own risk if you have not given accurate or up-to-date information.
1.8 To keep everyone safe and comfortable, you will treat other members, coaches and staff with respect, use equipment correctly and as instructed, and follow the studio's safety and hygiene rules. Abusive, threatening or unsafe behaviour will not be tolerated.
1.9 Your membership is personal to you and cannot be transferred to, or shared with, anyone else.
1.10 You are responsible for your own belongings while at 1Vybe Fitness. 1Vybe Fitness is not responsible for lost, stolen or damaged items, except where the loss or damage is caused by our negligence or where liability cannot be excluded by law.
2.0 Contract Duration & Renewal
2.1 You understand that by completing payment and agreeing to this contract you commit yourself to a minimum contracted term of the amount stated in the advert.
2.2 You understand that this contract is in force for the stated time from the contract start date (subject to clause 4.3), which commences when payment is successfully processed.
2.3 You understand that once you go past the minimum term set out in your contract, you will automatically enter a rolling monthly contract, where a 28-day notice period is required for cancellation (subject to clause 6.1). You can give notice during the minimum term so that your membership ends when the term ends, without rolling over (see clause 6.1).
2.4 You understand that you have a 14-day cooling-off period, starting on the contract start date, in which you can cancel your membership and receive a refund. You expressly request that your membership starts immediately on the contract start date, and you understand and agree that if you cancel within the cooling-off period you must pay for the days of your membership that have passed, whether or not you have attended any sessions. The refund will be reduced by the cost of the days that have passed, counted from the contract start date to the date you cancel, at a daily rate, calculated as your monthly membership fee divided by the number of days in that billing period. For example, if you cancel on day 5, the cost of 5 days will be deducted from your refund, even if you have not attended any sessions. Refunds will be paid back to the card used for payment. The early termination fee in clause 6.3 does not apply to cancellations made within the cooling-off period.
2.5 If you cancel your membership and rejoin within 6 weeks of your cancellation taking effect, you understand that you will be required to pay a rejoining fee of £30, in addition to your membership fees, to cover the cost of setting up your membership again. This fee does not apply to the Nutrition-Only package. If you only need a short break, you can use a membership pause instead (see section 4.0). This fee does not apply if your previous membership was cancelled during the 14-day cooling-off period in clause 2.4.
3.0 Payments
3.1 You agree to pay the monthly recurring fee for the selected membership, for every month of membership at 1Vybe Fitness, via recurring card payment through the Stripe payment system.
Note: For the contracted memberships involving unlimited group coaching sessions per week - unused sessions do not carry over from one billing period to the next.
3.2 You agree to purchase a recurring membership at 1Vybe Fitness, charged automatically to your credit/debit card every month for a minimum contracted period of 3 months. The membership then automatically enters a rolling monthly contract unless cancelled by either party (subject to clause 6.1), with 28 days' notice.
3.3 You certify that you are the holder of the credit/debit card detailed when signing up to this contract via Stripe.
3.4 If a payment fails, we will let you know and may try to take it again. You remain responsible for any missed or failed payments, and we may suspend your access until your account is up to date.
3.5 1Vybe Fitness may change its membership fees. We will give you at least 2 months' written notice by email or through the app before any price change takes effect. If you do not agree to the change, you may cancel your membership at any time before it takes effect, without being charged any fee for cancelling (including any early termination fee or further notice period), and the change will not apply to you. If you do not cancel, the new price will apply from the date stated in the notice.
4.0 Membership Pauses
4.1 Membership pauses can be taken at any point in the contract, including during the initial contracted period of 3 months, subject to the limits below.
4.2 Members may pause their membership for a maximum of 14 days per calendar year. This can be taken as one 14-day block or as two separate 7-day pauses.
4.3 Any pause extends the minimum contracted term by the length of the pause. For example, a 14-day pause extends the term by 2 weeks.
4.4 All membership pause requests must be made by contacting Brendan on 07707 183720 and require 7 days' notice before the next scheduled payment date. Any requests received later cannot be processed until after the next scheduled payment.
4.5 Upon expiry of any pause period, membership payments will automatically reactivate and resume.
4.6 If you choose to cancel your membership during a pause period, you must follow the normal cancellation procedure.
4.7 In extenuating circumstances, 1Vybe Fitness may accept a pause request that falls outside the rules above. This is at the discretion of the owner.
5.0 Class Bookings & Late Cancellations
5.1 Classes can be booked up to 2 hours before the scheduled start time.
5.2 If you cannot attend a class you have booked, you must cancel at least 2 hours before the class starts. Cancelling in this way means you will not lose your slot.
5.3 Cancellations made within 2 hours of the class start time, and no-shows, are treated as late cancellations. You will lose your slot in that class, and it will not be rebooked or credited back.
5.4 1Vybe Fitness may, at its discretion, waive the loss of your slot in extenuating circumstances.
5.5 We will issue a warning if a member reaches 3 late cancellations or no-shows within a single billing cycle. If a member has more than 5 late cancellations (including no-shows) within a single billing cycle, 1Vybe Fitness reserves the right to cancel their membership by giving them written notice. Late cancellations or no-shows that we have waived under clause 5.4 do not count towards these totals. If we cancel a membership under this clause, fees already paid for the current billing period are non-refundable and no further payments will be taken.
5.6 Regarding nutrition consultation, if a member reaches 3 late cancellations (within 2 hours of the consultation) or no-shows within a single billing cycle, 1Vybe Fitness reserves the right to cancel their membership by giving them written notice. Late cancellations or no-shows that we have waived under clause 5.4 do not count towards these totals. If we cancel a membership under this clause, fees already paid for the current billing period are non-refundable and no further payments will be taken.
6.0 Membership Cancellations
6.1 Following the initial minimum contracted term as displayed in the membership, all membership cancellations are subject to a 28-day notice period. Any payments within this 28-day period will be processed as normal and are non-refundable. You can give notice during the initial minimum contracted term so that your membership ends when the term ends, without rolling over into a monthly contract. In extenuating circumstances, 1Vybe Fitness may accept a shorter notice period. This is at the discretion of the owner.
Note: You will, of course, be able to continue at 1Vybe Fitness for a month after your final payment has been processed.
6.2 Members can cancel their membership through the booking app.
6.3 Except as set out in clauses 2.4, 3.5 and 6.4, cancellation of a contract before the end of the minimum contracted term requires an early termination fee equal to 50% of the remainder of the contract.
6.4 For those on an exercise package, the early termination fee in clause 6.3 will not apply, and no further payments will be due after your cancellation takes effect, if: (a) serious illness or injury means you are unable to exercise for the rest of the minimum term and you provide reasonable medical evidence; (b) you move more than 15 miles from the studio and provide proof of your new address; or (c) 1Vybe Fitness permanently closes or makes a significant change to the service that you reasonably do not accept. You must cancel through the booking app and tell us which reason applies.
6.5 For those on the nutrition-only package, the early termination fee in clause 6.3 will not apply, and no further payments will be due after your cancellation takes effect, if: (a) serious illness or injury means you are unable to eat properly for the rest of the minimum term and you provide reasonable medical evidence; or (b) 1Vybe Fitness permanently closes or makes a significant change to the service that you reasonably do not accept. You must cancel through the booking app and tell us which reason applies.
6.6 Except as set out in clause 2.4, memberships that are paid in full or upfront are non-refundable.
6.7 1Vybe Fitness may suspend or end a membership immediately if a member seriously or repeatedly breaches clause 1.8, behaves in an abusive, threatening or unsafe way, or knowingly gives false health information. We will explain our reasons in writing, and you can complain under section 8.0. If we end your membership for these reasons, fees already paid for the current billing period are non-refundable and no further payments will be taken.
6.8 Please read these terms carefully and make sure you are happy with them before you sign up.
Note: We plan our coaching team, classes and costs around our members' commitments, so we ask that you honour the terms you have agreed to, including this cancellation policy. If you have any concerns, please speak to us before you sign up.
7.0 Referral Scheme
7.1 For each friend or family member you refer who purchases a membership with 1Vybe Fitness, you will receive a discount of 15% of your monthly membership fee, refunded to the card you use to pay for your membership.
7.2 When you reach 2 referrals of new members, you will receive one month's membership fee, refunded to the card you use to pay for your membership, instead of the 15% discount.
7.3 Referral rewards are only applied once the new member's payment has been successfully processed.
7.4 The person you refer must be genuinely new to 1Vybe Fitness, meaning they have never previously held a membership with us.
8.0 Complaints
8.1 We want to put things right if something goes wrong. If you are unhappy with any part of our service, you can complain in person, by email or by phone to Brendan Walkin at Brendanw@1vybefitness.com or 07707 183720. Putting your complaint in writing is helpful but not required.
8.2 We will acknowledge your complaint within 3 working days of receiving it.
8.3 We will look into your complaint fairly and may speak to the staff involved. We may contact you for more details.
8.4 We will give you a written response within 14 days of receiving your complaint, explaining what we found and what we will do about it. If we need longer, we will tell you why and when to expect a response.
8.5 We keep a record of all complaints and their outcomes.
9.0 Agreement
9.1 You understand that by completing payment and taking up membership at 1Vybe Fitness, you are entering a contract and agreeing to the terms and conditions outlined above.
9.2 This contract is governed by the law of England and Wales. Any dispute will be dealt with by the courts of England and Wales.